Return Policy of XhorseShop.us:
Before returning items to us, please read and follow the instructions below. If you have any questions, feel free to contact our Customer Service for assistance.
Please ensure that you understand our return policy and meet all the criteria before physically sending any items back to us.
Eligibility for Return:
Our return policy will be applied in the following situations:
If the product you received is not functioning properly or was damaged during delivery, you are eligible for a return under our policy.
If we sent you the wrong item, we apologize for the inconvenience caused. Please contact our customer service, and we will arrange a return and replacement for you.
Check the condition of the package upon receipt. If you encounter any issues, please contact our customer service immediately to initiate the return process.
Return Address and Instructions:
If you meet the eligibility criteria for a return, our customer service will provide you with the return address and shipping instructions.
Shipping and Tracking:
Follow our provided instructions to ship the package back to us and provide the tracking number. This will help us process your return efficiently.
Exchange or Refund:
Once we receive the returned item and confirm its eligibility, our customer service will arrange either an exchange or a refund according to your preference and our available stock.
We offer a free return window of 30 days from the date of package delivery.
Customers are responsible for the shipping costs associated with returning mis-ordered products.
If the item is physically damaged by the customer, it is not eligible for an exchange but can be returned for repair.
Warranty: Our products come with a one-year warranty. If you experience any issues, please contact our customer service for assistance.
Lost Products: If your products get lost in delivery or do not arrive within a reasonable time frame, please contact our customer service, and we will promptly address the issue.
For any further questions or concerns, please feel free to reach out to our customer service team.
Whatsapp : +1-205-899-8477
Email : Sales@XhorseShop.us
Address: 50 WEST STREET, STE 3, NEW YORK, NY 10006,United States